Privacy Policy

1. Introduction

Sunshine Web Group ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our web hosting services.

2. Information We Collect

Personal Information:

• Name and contact information (email, phone, address)
• Billing information and payment details
• Account credentials
• Domain registration information

Technical Information:

• IP addresses and browser information
• Server logs and usage data
• Cookies and similar tracking technologies
• Device and connection information

3. How We Use Your Information

We use collected information to:

• Provide, maintain, and improve our services
• Process transactions and send billing notifications
• Respond to support requests and communicate with you
• Send promotional communications (with your consent)
• Detect and prevent fraud or abuse
• Comply with legal obligations

4. Information Sharing

We may share your information with:

• Service Providers: Third parties that help us operate our business (payment processors, data centers, support tools)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties for marketing purposes.

5. Payment Information

Payment processing is handled by Square, a PCI-DSS compliant payment processor. We do not store your full credit card number on our servers. Square's privacy policy governs the handling of your payment information.

6. Data Security

We implement appropriate security measures including:

• SSL/TLS encryption for data in transit
• Encrypted storage for sensitive data
• Regular security audits and updates
• Access controls and authentication
• Firewall and intrusion detection systems

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. After account termination, we retain data for 30 days before deletion. Some information may be retained longer for legal, accounting, or compliance purposes.

8. Cookies and Tracking

We use cookies to:

• Maintain your login session
• Remember your preferences
• Analyze site usage and performance
• Provide relevant content

You can control cookies through your browser settings, though disabling them may affect functionality.

9. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data
• Opt out of marketing communications
• Export your data in a portable format

To exercise these rights, contact us at helpdesk@sunshinewebgroup.com.

10. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it promptly.

11. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this policy.

12. California Privacy Rights

California residents have additional rights under the CCPA, including the right to know what personal information is collected, request deletion, and opt out of the sale of personal information. We do not sell personal information.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through our website. Your continued use of our services after changes constitutes acceptance.

14. Contact Us

If you have questions about this Privacy Policy, please contact us:

Email: helpdesk@sunshinewebgroup.com
Phone: 1-888-555-HOST